The emerging of Covid-19, 2020 has been the worst year for employees in developed and developing countries because of the loss of many jobs, crises in GDP, and freshers with lack of demands in their field jobs. Many have to shift their career, or working for less wage or wandering door-to-door with their white-collar resumes.
Life has been a real upside-down for employees in COVID-19, so all the CEO, Managers and the former company has to more patience, show little empathy, and less harsh with their words!
The corporate environment is a stealth factor that can make build or shatter your career even you are the smartest, intelligent, dedicated, or trustworthy. Look at it this way: a blue whale is the largest animal known ever to have existed, but if you tried to put it in a freshwater lake, it wouldn’t survive. Well, that and it would displace a lot of water. My point? Even the largest and mightiest of creatures can’t thrive in an environment that doesn’t nurture them.
Communication plays a vital role in business to build the energy of enthusiasm or derogation in a network of authorities and employees.
Before Understanding the Important Interpersonal skills in business, we have to first consider the hardships employees suffer in the Corporate world :
Employees’ Voice in Corporate Communications :
According to research, only a quarter of employees feel like they can freely express themselves at work and they often choose not to speak up at work, even though they have ideas to express.
Employee's Self Confidence :
Every employee has an idea to express but the majority are not being listened to because they are freshers or not experienced well which affects their self-esteem. As a result, this process of not accepted as part of something derogatorily affect their work.
Incurious about the Company's Success:
When they don’t feel important, needed, and listened to, they hardly pay attention to the company's alteration and reformation. Even if they ideas about new projects, they will not share a percentage of their ideas.
Non-alignment with Boss's Goals:
Employee’s success solely depends on their authorities, while if bosses chest are filled with ego and demotivation, it will highly affect their employees. They will not pay attention to them, get angry employees to make mistakes. As a result, employees will get frustrated and will mess things up!
If someone has given 101% in something, they need attention from others to recognize their work. But what if, your perfect work means someone else a waste of time! What you will feel? Angry, disheartened or the amazing spark from inside will fade immediately!
These emotions come when bosses reject their employee’s work with no explanation and new ideas! JUST DO IT ANYWAY, I DON'T CARE! Screaming your boss giving you no appreciation in the end!
Constant Radar on Employees :
"The more you suppress something, the more it will be bottled up creating a frustrating environment at the workplace!”
Creating Havoc of
"I CAN SEE YOU FROM CAMERA," or
"WE WILL REPLACE YOU WITH SOMEONE BETTER"
These words do affect from within!
Affecting their Personal Life & Health:
Imagine the situation where someone is yelling at you or gazing at you with no respect and feeling of not part of something big! These all things get a buzz in the back of the mind of an employee who has started his career freshly and all these things bottled up with feeling unsatisfied and unhappy. Mental health is important to get stability in both professional and personal life, but what if that gets hunted every day! In the end, the employee will leave the company or the company will be at a loss!
Why do Soft Skills Matters in the Corporate World:
"KEEP YOUR EMOTIONS AT HOME"
No, you can't. So, whoever giving you a lecture about emotions explain to them this:
Emotions are not an issue; the way it is handled is a problem!
In fact, when channeled appropriately, strong emotions: even anger and frustration can push us forward.
Rather, problems can teach you if you know how to manage and react to them.
Research carried out by the Carnegie Institute of Technology shows that 85 percent of your financial success is due to skills in “human engineering,” your personality, and the ability to communicate, negotiate, and lead. Shockingly, only 15 percent is due to technical knowledge!!
Albert Einstein’s was estimated IQ at 160, Madonna’s IQ is 140, and John F. Kennedy’s IQ was only 119, but as it turns out, your IQ score pales in comparison with your EQ, MQ, and BQ scores when it comes to predicting your success and professional achievement.
IQ tests are used as an indicator of logical reasoning ability and technical intelligence. A high IQ is often a prerequisite for rising to the top ranks of business today.
But what are EQ, MQ, and BQ?
Emotional intelligence is the ultimate soft skill, encompassing everything from the way we listen, communicate, and resolve conflict to how our teams work together and stay motivated.
• What was the last time you failed at something?
• When was the last time you received negative feedback? How did you feel?
• Have you ever been frustrated at work? If so, how did you resolve it?
EQ activates at these hard times when there are a lot of negative emotions to process and how you don’t take things personally.
The Best EQ level will react like this ;
I was angry at first, but when I gave it some thought, I realized I had an opportunity to grow. I don’t think my boss enjoyed giving me the feedback, but he was probably right that I could have done it better. This signs that the person is This person notices other people’s feelings and doesn’t point a finger at teammates and boss.
MQ does not depend on oneself or a particular person but it is rooted in the upbringing, past experiences, and the people they have dealt with. It depends on a person’s maturity how they deal with their experiences.
For example, many famous scientists and Nobel prize winners in history had dealt with the worst unfortunate and traumatizing experience in their past, but they channeled their anger, frustration, and tears in working much harder, passionately, and relentlessly without cribbing about themselves. They were great leaders, writers, actors, and parents because they haven’t allowed their bad experience to control them.
Therefore, MQ deals with your integrity, responsibility, sympathy, and forgiveness.
Does BQ depend on How you nurture or take care of your body? How important is your wellbeing?
Your body is constantly telling you things; are you listening to the signals or ignoring them? Are you eating energy-giving or energy-draining foods on a daily basis? Are you getting enough rest? Do you exercise and take care of your body?
Why it is related to business?
Because it defines your feelings, thoughts, self-confidence, state of mind, and energy level.
Top Skills to Hang around in 2020
Be a Good Listener :
We are always in a hurry of articulating our points first and then letting others speak. But in the corporate world, when you are in the learning phase, there is less time when you are allowed to speak! You have to listen to your boss, team leader, clients, and colleagues in your initial years of work.
The lack of listening will make a bad impression of the show offer!
When you enter the corporate, you will cross over many mixed personalities where someone will compete or envy you, someone will take credits for your work and many bad things will get throw you but you cannot fight, react or respond with every naysayer.
Learn how to say "NO" :
Not completing your work and helping others complete deadlines is foolishness. It not thing about empathy or kindness, but help others when you are not in the water!
This skill will help you in negotiating your salary or taking over to the new project. People take in the wrong way when coming to negotiation,
It is a strategic discussion that resolves an issue in a way that both parties find acceptable
whereas people think " if they don’t pay me this salary, I will resign"
It’s a threat, not a negotiation.
Gathering the right team isn’t always about finding people with the sharpest skills and the most experience. A great team is populated by individuals with strengths that complement one another. When motivated by a purpose, a strong team works well together and feels productive. Team-building, therefore, encompasses an array of soft skills that include communication, motivation, and mentorship.
Conflict resolution calls upon many soft skills, like assertiveness, diplomacy, reading body language, and practicing empathy. In some instances, conflict resolution can be managed in an informal capacity; it is an act of “smoothing things over” or pressing “reset” on a relationship. In this way, it is not unlike being the peacemaker in a family squabble. In other cases, it calls upon more formal training as a mediator.
Covid-19 is a detrimental time to survive without or with jobs, but the time will teach us the importance of learning, managing, curious mind and patience in both personal and professional lives!